At Threshold, we’re continually looking for ways to improve your support experience. Next week, we’ll be introducing enhancements to our support platform that will provide greater visibility, convenience, and a more streamlined experience when interacting with our team.
As part of this enhancement, you’ll notice a new Support Portal accessible directly from our website. Customers will also be able to access the portal anytime by visiting https://service.thresholdcommunications.com
What’s New
- Online Ticket Submission – Easily create and manage support requests through our new Support Portal.
- Ticket Resolution Confirmation – When a ticket is resolved, you’ll have the option to confirm that your issue has been addressed. While not required, your feedback helps ensure issues are fully resolved. If a problem persists, your response will immediately flag the ticket for our support team to review.
- One-Click Service Feedback – After your support request is completed, you’ll have an easy way to share feedback on your experience with a single click, helping us continuously improve the service we provide.
- Improved Visibility Across Multiple Accounts – Customers associated with multiple accounts, locations, or business units can now view and manage all support tickets for their organization through a single login.
What Stays the Same
- You may continue opening tickets by emailing us at support@thresholdcommunications.com
- You’ll continue to receive timely updates through your preferred support channels, including email, phone, and our customer portal.
- Support notification emails may have an updated appearance but will continue to provide the same important information and status updates.
- Your support team and overall support process remain unchanged.
- Billing and inventory information will continue to be available through the existing customer portal at https://account.thresholdcommunications.com/login.aspx
These enhancements are designed to provide a more robust and user-friendly support experience while maintaining the simplicity and reliability you’ve come to expect from Threshold.
We’re excited to bring these improvements to you and look forward to continuing to support your business.