Threshold communications logo

Privacy Policy

1. Privacy Policy: Threshold Communications Inc (Threshold) is committed to respecting Customer’s privacy. As explained below, Customer’s personally identifiable information will only be used in the context of customer’s relationship with Threshold, including service and billing functions and informing Customer of products and services of potential interest.


1.1. On various Threshold web pages Customer can order services, make requests, and register to receive materials or support. The types of personal information collected at these pages are name, username, contact and billing information, transaction, and credit card information. Data collected online may also be combined with information provided during ownership registration of Threshold products and services. In order to tailor subsequent communications and continuously improve products and services, Threshold may ask Customer to voluntarily provide information regarding Customer’s personal or professional interests, demographics, product experience, and contact information.


1.2. Threshold will not sell, rent, or lease Customer’s personally identifiable information to others. Except as may be required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to a customer or others, Threshold will only share the personal data the Customer provided with business partners who are acting on Threshold’s behalf to complete the activities Customer requested. In that event, Threshold’s business partners will be governed by Threshold’s privacy policy with respect to the use of this data. Should a company not governed by Threshold’s privacy policy require Customer’s personal information, Customer’s permission will be initially obtained, unless seeking Customer’s permission is inconsistent with legal guidelines or legal requirements. The use of any shared data will be governed by the company’s respective privacy policy.


1.3. Threshold uses Customer’s information to better understand customer needs and continuously improve the level of service provided. Specifically, Customer’s information is used to help complete a transaction, to communicate back to Customer, to update Customer on service and benefits, and to personalize Threshold’s web site. Credit card numbers are used only for payment processing and are not utilized for other purposes.


1.4. From time to time, Threshold may use Customer’s information to contact Customer for market research or to provide Customer with information thought to be of particular interest. At a minimum, Customer will have the opportunity to opt out of receiving such direct marketing or market research contact. Where applicable, Threshold will also follow local requirements such as allowing Customer to opt out from receiving an unsolicited contact.


1.5. Threshold strives to keep Customer’s personally identifiable information accurate. Every effort is made to provide Customer with online access to Customer’s registration data so that Customer may update or correct Customer’s information at any time.  Threshold is committed to ensuring the security of Customer’s information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, appropriate procedures are in place to safeguard and secure the information collected online. Threshold uses encryption when collecting or transferring sensitive data such as credit card information.


1.6. Threshold may also collect certain non-personally identifiable information when Customer visits Threshold’s website. Threshold accomplishes this through the use of “cookies” or tracking mechanisms that collect this type of information. If Customer does not want this to happen or wants to know when it does happen, Customer’s browser should be set to warn Customer or to block cookies (although blocking cookies may affect Customer’s use of certain sites). In addition, Threshold or others may use small bits of code called “one-pixel gifs” or “clear gifs” embedded in some web pages to make cookies more effective.


1.7. Threshold has put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information Threshold collects online. However, no transmission of data over the Internet is guaranteed to be completely secure. While Threshold strives to protect Customer’s information, Threshold cannot guarantee or warrant the security of any information Customer transmits to Threshold. Any such transmission is done at Customer’s own risk. Neither people nor security systems are foolproof, and people can commit intentional crimes, make mistakes or fail to follow policies. Although Threshold takes certain precautions, Threshold does not guarantee security. Additionally, it may be possible for third parties to intercept or access transmissions or private communications unlawfully. Customer assumes the risk of any failure of security and agrees to do what Customer reasonably can to promote security.


2. Notwithstanding the above policies and guidelines, there are Federal Communications Commission rules governing the access, use and disclosure of certain information that Threshold obtains from you if it provides VoIP services to you. (“Threshold Business Voice Services” including, but not limited to, “Integrated Voice” and “Hosted Voice” are VoIP services.) This information is known as Customer Proprietary Network Information (“CPNI”). You have the right to restrict Threshold from accessing, using or disclosing CPNI in certain circumstances. If you receive VoIP services from Threshold, please refer to Section 5 of the Threshold Business Voice Services addendum or www.Threshold.net/tos for additional information regarding your CPNI rights. websites may use cookies to collect certain kinds of personal Information about Subscribers or users. For more Information on how Voxtell uses cookies and choices available to Subscribers and users please refer to the following section.

3. Cookies

Threshold Communications websites may use cookies to collect certain kinds of personal Information about Subscribers or users. For more Information on how Threshold Communications uses cookies and choices available to Subscribers and users please contact us.

4. Mobile Phone / SMS

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.