case-studies-banner2

Medium, Business Cases – Voice and Data Communications

Client #1 Situation:

  • Client has main HQ and 11 smaller locations in three states
  • VPN’s between locations difficult to maintain
  • Limited phone functionality
  • Long Distance call charges apply when calling between locations
  • Unable to transfer callers between locations

Solution: Threshold Collocation, Private DSL, SIP & Ethernet Private Line saved 20% and improved customer/employee satisfaction.

  • Moved all critical systems including; email, data base, web servers, CRM to Collocation
  • All locations phones directly connected to PBX for seamless integration between locations
  • Calls can easily be transferred between locations
  • SIP trunks (local and toll-free) shared between all 12 locations eliminates excess lines
  • Internet access in collocation saves 90% over purchasing it at each location
  • VPN removed for internal location connections
  • Single firewall / VPN maintained at collocation simplifies all remote mobile access
  • 99.999% uptime is significant improvement for their systems and web store.

Client #2 Situation:

  • Client has 2 locations ( One in USA and one in India)
  • No ability to transfer calls between locations, or conference in supervisors
  • Toll-free calls can only go to one location, not both
  • Limited phone functionality
  • Need to provide callers options when office is closed

Solution: Threshold hosted PBX, private lines, Internet access saved 45%

  • Both US and India locations on one PBX
  • Automated attendant call routing based on caller input
  • Expanded hours of operation as each location can handle 100% of all calls
  • After hours caller options for callers
  • Find-me-follow-me routing of calls for mobile employees/owners
  • Work from Home SoftPhone available for home and remote users
  • Virtually unlimited number of simultaneous calls for all locations
  • Threshold provided connectivity to ensure call quality
  • Fax to email solution